Policies

Open Play Tickets

Tickets are for the date, time, and number of children selected at checkout.

• Reschedule for free up to 2 hours before your reserved time by emailing playroommadison@gmail.com, subject to availability.
• We do not issue cash refunds for customer cancellations or no-shows.
• If Little Playroom Cafe closes for weather, maintenance, or an emergency, you receive a full refund or credit — your choice.
• Every child needs a current signed waiver to enter; the waiver is free and separate from your ticket.

Memberships

• The one-month, three-month, and annual passes are fixed-term purchases. They expire at the end of their stated term and do not renew automatically.
• The discounted monthly auto-renew membership renews each month at the exact total shown at checkout until canceled. Its 10% auto-renew discount cannot be combined with another promotion.
• Cancel an auto-renew membership by emailing playroommadison@gmail.com. Cancellation takes effect at the end of the paid billing period.
• Membership charges already made are not refunded, and memberships cannot be paused or transferred.

Gift Cards

• Gift cards never expire.
• They can be used for tickets, cafe items, parties, and memberships.
• Gift cards are not redeemable for cash except where required by law.
• Treat a gift card like cash — we cannot replace one that is lost or stolen without proof of purchase.

Private Parties

A $150 deposit reserves your date and is credited toward your party total.

• Reschedule once without losing your deposit with at least 7 days' notice.
• Cancel with at least 14 days' notice for a deposit refund. With less notice or a no-show, the deposit is non-refundable.
• Extra guests who arrive, damages, and excessive cleaning may be charged per the deposit authorization you accept at booking.

How Refunds Are Processed

• When a refund applies, it goes back to the original card through our payment processor (Square).
• Approved refunds typically appear on your statement within 24-48 business hours, depending on your bank.